THAITAXISERVICES™

Privacy Policy

THAITAXISERVICES.com (“we,” “us,” or “our”) recognizes the importance of protecting your personal data. As a service provider, we are committed to complying with the Personal Data Protection Act, B.E. 2562 (PDPA) of Thailand and other applicable data protection regulations.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you access our website and use our services. We encourage you to read this policy carefully to understand our commitment to your privacy and the rights you have regarding your personal data.

This Privacy Policy applies to:

Visitors to our website THAITAXISERVICES.com
Customers who use our taxi booking and related services
Business partners, affiliates, and any third parties who interact with us regarding our services

By using our services, you acknowledge and agree to the terms set forth in this Privacy Policy. Should you have any questions or require further clarification, please do not hesitate to contact us.

Collection of Personal Data

In providing our services at THAITAXISERVICES.com, we collect and process certain types of personal data to ensure efficiency, security, and compliance with legal requirements. The information we collect includes, but is not limited to, the following categories:

1. Types of Personal Data Collected

We may collect the following personal information:

Identity Information: Full name, date of birth, nationality, and identification numbers (e.g., passport, driver’s license).
Contact Information: Email address, phone number, and mailing address.
Payment Information: Credit/debit card details, bank account details, and transaction records for booking services.
Location Data: GPS-based location tracking when using our taxi services (subject to user consent).
Technical Data: IP address, device type, browser type, and log information when accessing our website.
User Preferences and Feedback: Booking history, ratings, reviews, and communications with our customer service.

2. Methods of Data Collection

We collect personal data through various means, including:

Directly from you when you register, book a ride, or contact us via our website or mobile platform.
Automatically via cookies, tracking technologies, and analytics tools when you visit our website.
Through third-party service providers, such as payment gateways and marketing partners, when necessary for transaction processing or service improvement.

3. Purpose of Data Collection

We collect personal data for the following lawful purposes:

To provide and manage our taxi services, including ride booking and payment processing.
To improve our platform and personalize user experience based on preferences and usage behavior.
To ensure security, prevent fraud, and comply with regulatory requirements.
To communicate with you regarding service updates, promotions, and customer support inquiries.
To comply with our legal obligations under Thai and international laws.

All data collection is conducted in compliance with the Personal Data Protection Act, B.E. 2562 (PDPA) and other relevant laws. We ensure that your information is collected only to the extent necessary to fulfill our contractual and legal obligations.

Use and Disclosure of Personal Data

At THAITAXISERVICES.com, we are committed to using your personal data responsibly and only for legitimate purposes. We do not sell or rent your personal data to third parties. Below, we outline the circumstances under which your information may be used and disclosed:

1. Purposes of Using Personal Data

We may use your personal data for the following purposes:

To provide, operate, and improve our taxi services, including processing ride requests, payments, and customer support.
To ensure security and prevent fraudulent activities, including verifying user identities and detecting unauthorized transactions.
To comply with legal and regulatory requirements, including tax regulations, anti-money laundering laws, and law enforcement requests.
To personalize and enhance user experience, such as recommending services based on past bookings.
To communicate service updates, promotional offers, and important notifications, subject to your consent where required.

2. Disclosure of Personal Data to Third Parties

Your personal data may be shared with the following entities under controlled and secure conditions:

Service Providers & Business Partners: We may share information with taxi drivers, payment processors, IT service providers, and customer support teams necessary for the fulfillment of our services.
Regulatory and Law Enforcement Agencies: In cases where disclosure is required by law, court orders, or government authorities.
Marketing and Analytics Partners: Limited data may be shared with trusted partners for advertising, analytics, and service improvement (only with user consent).
Mergers or Business Transfers: If THAITAXISERVICES.com undergoes a business restructuring, acquisition, or merger, your data may be transferred as part of the business assets.

3. Data Protection Measures in Disclosures

To ensure that your personal data remains protected, we enforce the following security measures:

Non-Disclosure Agreements (NDAs): Third parties receiving data must comply with strict confidentiality terms.
Data Encryption: Personal data is encrypted when transmitted and stored to prevent unauthorized access.
Access Control: Only authorized personnel or entities with a legitimate need can access personal data.

We uphold the highest standards of data privacy in accordance with Thailand’s PDPA and international data protection laws. Any data disclosure will be conducted with due diligence to safeguard your rights and privacy.

Data Retention and Security

At THAITAXISERVICES.com, we recognize the importance of maintaining the confidentiality and security of your personal data. We implement strict data retention policies and security measures to protect your information from unauthorized access, misuse, and disclosure.

1. Data Retention Period

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. The retention period is determined based on the following criteria:

For service-related purposes: Personal data is retained for the duration of your account activity and for a reasonable period thereafter for record-keeping and legal compliance.
For legal and regulatory requirements: Certain data may be stored beyond service completion if required by tax laws, accounting regulations, or law enforcement authorities.
For dispute resolution and fraud prevention: We may retain transaction records and user activity logs for a reasonable period to address potential disputes, claims, or fraudulent activities.

Once the retention period expires, we securely delete or anonymize your data, ensuring that it is no longer identifiable.

2. Data Security Measures

To safeguard your personal data, we employ the following security measures:

Encryption: All sensitive information, including payment details and personal identifiers, is encrypted both in transit and at rest.
Access Control: Only authorized personnel and service providers with a legitimate business need have access to your personal data.
Regular Security Audits: We conduct periodic security assessments and penetration testing to identify and mitigate vulnerabilities.
Data Breach Response Plan: In the event of a data breach, we have established protocols to contain, assess, and notify affected parties as required by law.

3. User Rights Regarding Data Retention

Under Thailand’s PDPA, you have the right to:

Request access to your personal data stored by THAITAXISERVICES.com.
Request correction or update of inaccurate or incomplete data.
Request deletion or anonymization of your data when it is no longer needed.
Withdraw consent for data processing, where applicable.

If you wish to exercise any of these rights, you may contact us through the details provided in the Contact Information section of this Privacy Policy.

We are committed to maintaining transparency in our data retention and security practices while ensuring compliance with applicable legal and regulatory standards.

Data Subject Rights

At THAITAXISERVICES.com, we respect your rights regarding your personal data and are committed to ensuring that you can exercise these rights in accordance with the Personal Data Protection Act, B.E. 2562 (PDPA) and other applicable laws.

Under the PDPA, you have the following rights:

1. Right to Access

You have the right to request a copy of the personal data we hold about you, including details on how your data has been processed.

2. Right to Rectification

If you find that the information we hold about you is inaccurate or outdated, you may request corrections to ensure that your data remains up-to-date and accurate.

3. Right to Erasure – Right to be Forgotten)

You have the right to request the deletion of your personal data in the following circumstances:

The data is no longer necessary for the purposes for which it was collected.
You withdraw your consent for data processing, and there are no legal grounds for retention.
The data was unlawfully processed.

4. Right to Restriction of Processing

You can request to temporarily restrict the processing of your personal data in cases where:

You contest the accuracy of the data.
The processing is unlawful, but you prefer restriction over deletion.
You object to processing, and we are verifying whether our legal grounds override your rights.

5. Right to Data Portability

You may request a structured, commonly used, and machine-readable format of your personal data, allowing you to transfer it to another service provider where applicable.

6. Right to Object

You have the right to object to the processing of your personal data in cases where:

Your data is used for direct marketing purposes.
The processing is based on legitimate interests, but you believe it infringes on your rights.

7. Right to Withdraw Consent

If we rely on your consent for processing, you have the right to withdraw your consent at any time. However, this will not affect any processing that has already taken place prior to your withdrawal.

How to Exercise Your Rights

To exercise any of the rights listed above, you may submit a request through our designated Data Protection Officer (DPO) or contact us at the details provided in the Contact Information section.

To ensure the security of your data, we may require verification of your identity before processing your request. We will respond to your request within the time frame specified by applicable regulations.

Exceptions and Limitations

Please note that your rights may be subject to certain legal and regulatory exceptions. For example:

We may be required to retain your data for legal compliance purposes.
We may reject requests that are manifestly unfounded or excessive.
In certain cases, overriding legal or contractual obligations may restrict the exercise of certain rights.

We are committed to facilitating the exercise of your data protection rights while maintaining compliance with all relevant laws and industry best practices.

Cookies and Tracking Technologies

At THAITAXISERVICES.com, we use cookies and similar tracking technologies to enhance your browsing experience, analyze website performance, and provide personalized content. This section explains what cookies are, how we use them, and how you can manage your preferences.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember user preferences, improve security, and provide a better browsing experience. Other similar tracking technologies include web beacons, pixels, and scripts that collect data about user interactions.

2. Types of Cookies We Use

We use the following types of cookies on our website:

Essential Cookies: These cookies are necessary for the website to function properly, such as enabling secure login and payment processing.
Performance Cookies: These cookies collect anonymized data about how visitors use our website, helping us improve website speed and usability.
Functional Cookies: These cookies allow the website to remember user preferences, such as language settings and saved bookings.
Advertising and Marketing Cookies: These cookies track user activity to provide relevant advertisements and measure the effectiveness of marketing campaigns.
Analytics Cookies: We use third-party analytics services (e.g., Google Analytics) to understand website traffic patterns and user behavior.

3. Purpose of Using Cookies

We use cookies and tracking technologies for the following purposes:

To ensure website security and authentication.
To personalize user experience and remember preferences.
To improve website performance and functionality.
To analyze visitor trends and enhance service offerings.
To provide targeted advertising and promotional offers.

4. Managing Your Cookie Preferences

You have the right to control how cookies are used on your device. You can manage your preferences through the following methods:

Browser Settings: Most web browsers allow you to block or delete cookies through the settings menu.
Cookie Consent Banner: Upon visiting our website, you will be prompted to accept, reject, or customize cookie settings.
Opt-Out of Third-Party Tracking: You can disable tracking cookies via third-party services, such as Google Ads Preferences or the Network Advertising Initiative (NAI) opt-out tool.

Please note that disabling certain cookies may affect website functionality and limit access to some features of THAITAXISERVICES.com.

For more details on how we use cookies, or if you have any concerns about data tracking, please contact us using the details provided in the Contact Information section.

Contact Information & Complaints Process

At THAITAXISERVICES.com, we are committed to ensuring transparency and providing clear communication channels for any inquiries or concerns regarding data protection. If you have questions about this Privacy Policy or wish to exercise your rights under the Personal Data Protection Act, B.E. 2562 (PDPA), you may contact us through the details below:

1. Contact Information

Data Protection Officer (DPO)
📌 Company Name: THAITAXISERVICES.com
📌 Address: 100/581 Village No.1, Khu Khot Sub-district, Lam Luk Ka District, Pathum Thani 12130. (Kingdom of Thailand)
📌 Email: support@thaitaxiservices.com
📌 Phone Number: [TH] +66 (0)2-942 4114
📌 Website: [www.thaitaxiservices.com]

2. Submitting a Data Privacy Request or Complaint

If you believe that your personal data has been misused or if you would like to make a request regarding your personal data (such as access, correction, or deletion), you may do so through the following steps:

1️⃣ Submit a Request:

Send an email or submit a written request specifying the details of your inquiry or complaint.
Provide necessary details, such as your full name, contact information, and a description of your request or concern.

2️⃣ Verification Process:

To ensure the security of your data, we may require identity verification before processing any request.
In certain cases, additional documentation may be required.

3️⃣ Response Timeline:

We will acknowledge your request within 7 business days and provide a formal response within 30 business days in accordance with PDPA requirements.
If additional time is required due to complexity, we will notify you of the expected timeline.

3. Escalation to the Regulatory Authority

If you are not satisfied with our response, or if you believe we have failed to handle your personal data lawfully, you may escalate your complaint to the Personal Data Protection Committee (PDPC) of Thailand via the following:

📌 Office of the Personal Data Protection Committee (PDPC)
📌 Website: PDPC Official Website
📌 Phone Number: [TH] +66 (0)2-111 8800

We encourage you to contact us first so that we can address your concerns directly and resolve any issues in a timely manner.

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